At CyntrX, we pride ourselves on our technology and our years of successful telematics experience. But all of that telematics and technological expertise is useless without another of our core beliefs: That we should always be delivering exceptional value to our fleet tracking, fleet management, and other telematics customers.
Exceptional customer service is a key component in how we deliver that value to our customers. Our customer care team works entirely out of the CyntrX headquarters -- and because we deliver personalized service, we thought it was time for people to get to know some of our exceptional customer care people.
With that in mind, please give a warm welcome to Jennifer ("Jeni," to those in the know!) Welch, our Customer Care Manager. Jennifer is a valuable member of the CyntrX team -- and as you'll see, a valuable asset for our customers, as well.
Q. Describe your role at CyntrX in three words.
A. Supportive, Engaging, and Customer-Centric.
Q. What does a typical day look like for you, and what are you currently working on? Okay, that's two questions.
A. I don’t think I have a typical day as most days are different. Because of the different departments at CyntrX, there are opportunities to work on different types of projects. In addition, my team and I get to work closely with our customers to assist them with projects or tasks that they are working on as well. Right now, we are working on trailer tracking and refrigeration monitoring as well as investigating and creating different types of reporting tools and features.
Q. What's the most common challenge your customers face?
A. I think for a lot of customers, time management is a challenge. Companies are unique with different operational needs. They have to find time to identify what core features are needed to determine which solution will match their company goals and objectives.
Q. What is something you learned in the last week?
A. I am getting exposed to more in-depth features of our solutions, and what we can offer our customers is amazing.
Q. What is most rewarding about your job? What makes it all worthwhile?
A. I work with great people, and I have an opportunity to learn something new every day. Being able to apply that knowledge to assist my team and our customers is something I strive for.
Q. What's been one of your proudest moments?
A. When a customer I know is struggling with something, and I am able to provide a solution in a way that makes sense for them and they “get it,” it’s truly an awesome feeling.
Q. What's one thing about you few people know?
A. I live to learn. The more I know, the happier I am. Along with that, I am not afraid to fail.
Q. What is your personal motto or mantra?
A. If it was easy, everyone would be doing it.
At CyntrX, we love meeting the needs of our telematics customers -- and it's people like Jeni who make it happen for them on a daily basis.
If you're interested in finding out more about any of our commercial-vehicle telematics and fleet tracking and management solutions, backed with world-class customer care from Jeni and others, it's easy: Just request a demo and we'll be happy to discuss your fleet challenges and how CyntrX can help you meet them.