Job Description: Technical Support I
Duties and responsibilities to include but not limited to:
- Deliver service and technical support to end-users.
- Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
- Gather customer’s information and determine the issue by evaluating and analyzing the symptoms.
- Diagnose and resolve technical hardware and software issues.
- Research required information using available resources.
- Follow standard processes and procedures.
- Identify and escalate priority issues to your manager.
- Accurately process and record call transactions using Net Suite.
- Follow up and make scheduled call backs to customers where necessary.
- Stay current with system information, changes and updates.
Our preferred candidate will have:
- Familiar with the operation and basic structure of Windows operating systems
- Thorough understanding and ability to use Microsoft Office Suite.
- Proper phone etiquette and effective listening skills.
- Ability to speak and write clearly and accurately.
- Knowledge of customer service principles and practices.
- Willingness to co-operate with others and work as a team.
- Multi-tasking capabilities.
- A strong attention to detail and quality control required.
- Solid analytical and problem-solving skills.
- Exemplary Attendance and Punctuality
- Ability to quickly assess and assimilate a situation, then adjust approach to fit as required.
- Clearly convey and receive information and ideas.
- Build and maintain an excellent relationship with colleagues and customers.
- Anticipate and/or recognize problems and react quickly and effectively to resolve them.
- Use appropriate interpersonal styles and methods to reduce tension or conflict.
- Projects enthusiasm for the company and a positive image of service to customers, peers and other departments.
- Ability to handle stressful situations in a calm, composed manner.
“To deliver affordable, relevant and user-friendly fleet management solutions, through listening and embracing our customers’ specific business needs”
"To provide our customers with an effortless process that obtains highly relevant business information from endless sources of data"
“We will deliver exceptional service through dedicated fanatical support teams, treat our customers like family, and build long lasting relationships through honesty and respect”
Resumes can be sent to firstname.lastname@example.org.