Frequently Asked Questions
Get instant access to installation guides, preventive maintenance guides, plus instructional guides on the CyntrX platform.
How does CyntrX® work?
How do I locate and map my vehicle's location?
How does the geo-fence work?
How do I get more detailed support for Speed Gauge™?
How do I setup a Preventive Maintenance (PM) Profile?
Setting Up a PM
What is contained in a PM Profile?
CyntrX PM Profile Document
What browsers are supported?
Operating System: Microsoft Windows 7 and 8
What do the different Status Codes in the Location Center mean?
Alert Battery = power has been lost to the unit
Lost Power = power has been lost to the unit
Disconnected = power has been lost to the unit
Hibernating = Device is “sleeping”. In this state, the device is offline (cannot ping).
Watch Start = the vehicle left a location
Watch Stop = the vehicle has arrived at a location
Watch Moving = the vehicle is moving, this occurs after a start event was processed
Alert Speeding = the vehicle has exceeded the speed threshold
Vehicle Located = a manual locate of the vehicle was sent and the location was successfully returned
The latest generation of CyntrX devices also includes an advanced 3-axis auto-calibrating accelerometer dedicated, to monitoring harsh Hard Acceleration, Hard Braking and Hard Cornering events.
An event is generated when the threshold of .3 g-force for a minimum of one second is achieved. This threshold applies to acceleration, braking and cornering events.