At CyntrX, we pride ourselves on our technology and our years of successful telematics experience. But all of that telematics and technological expertise is useless without another of our core beliefs: That we should always be delivering exceptional value to our fleet tracking, fleet management, and other telematics customers.
And one of the ways we do that is by ensuring that our platform is not only always delivering value, but also always improving to use new technology and to constantly improve on the experience we deliver to our customers.
With that in mind, please give a warm welcome to Jason Burris, our Tech Support Supervisor. Jason spends every day here at CyntrX making sure that everything is working just the way it should be. He's a valuable member of our team -- and as you'll see, a valuable asset for our customers, as well.
Q. Describe your role at CyntrX in three words.
A. Activate, Problem Solve, Communicate
Q. What does a typical day look like for you?
A. Typical day starts with checking that our platforms are up and running successfully. Daily roles include activations, deactivations, technical support calls, working with various teams in our company to find the best solution and touching base regarding any new topics that are important for the given teams involved.
Q. What's the most common challenge your customers face?
A. I think customers’ most common challenge is having/finding the right data to resolve the problems that they are facing.
Q. What is something you learned in the last week?
A. I learned that more and more fleets are now getting data from our Xtra BI business tools which is helping them proactively troubleshoot trucks before they have issues.
Q. What is most rewarding about your job? What makes it all worthwhile?
A. It's rewarding to give customers the information that helps them manage their fleets more successfully. We are consistently making improvements in our development of technology that we offer the customer and this is rewarding along with working alongside team members that have a “can do” attitude.
Q. What's been one of your proudest moments?
A. I would say it’s the “aha” moments when team members are communicating with a customer and show they have a solid grasp of the content they are sharing and the customer is responding with a “Thank You”
Q. What's one thing about you few people know?
A. That after college I lived in Costa Rica for ½ year and explored the countryside, learned some Spanish and traveled the beaches.
Q. What is your personal motto or mantra?
A. If I don’t have an answer today, I will look into it and find the best solution I can.
At CyntrX, we love helping our customers solve problems -- and it's people like Jason who make it happen for them on a daily basis.
If you're interested in finding out more about any of our commercial-vehicle telematics and fleet tracking and management solutions, backed by world-class technology support from Jason and others, it's easy: Just request a demo and we'll be happy to discuss your fleet challenges and how CyntrX can help you meet them.